Link to: Member Agencies
Chagrin Valley Dispatch is the communication center for 33 municipalities in the greater Cleveland area. The dispatch center is the first step to providing emergency services to 318,000 residents over 186 square miles.
318000
Residents Served
33
Municipalities Served
94
Full Time Dispatchers
Certified staff members and state of the art communication systems allow us to initiate, coordinate, and record services of all first responders.
Fully trained dispatchers maintain certifications in Emergency Medical Dispatch (EMD), Cardio Pulmonary Resuscitation (CPR), and National Incident Management System (NIMS).
The center is staffed 24/7 with a minimum of 21 dispatchers on duty at all times.
- Full Time Dispatchers – 94
- Full Time Shift Supervisors – 24
- Full Time IT Staff – 11
- Administrative Staff – 9
- Member Agencies – 33
When You Call
The first and most important piece of information is your location. Be accurate and as detailed as possible. Along with your street address, please give your business or condominium name, building number, and unit number.
Medical Emergencies
The Dispatcher will ask for the patient’s age and sex, if conscious, if breathing normally, the chief complaint, what caused the chief complaint, and—depending on the cause—whether or not there are further safety concerns.
Fire Emergencies
The Dispatcher will ask if you smell or see smoke, if you see flames (their color and quantity), if there are injuries, the type of structure, if hazardous materials are present, the number of people inside, and if they can get out. You may be advised to evacuate.
Police Emergencies
The Dispatcher will ask if weapons are involved, if anyone is injured, suspect descriptions, suspect vehicle descriptions, suspect’s means and direction of travel, whether the suspect has left the scene, if you are safe, and the details of the crime/situation. Depending on the situation being reported, additional questions may apply.
Members
Authorized members can download printable forms and reports.
We Have an App!
Chagrin Valley Safe is the official safety app of Chagrin Valley Dispatch. It is the only app that integrates with Chagrin Valley Dispatch’s safety and security systems. CVD has worked to develop a unique app that provides its community with added safety. The app will send you important safety alerts and provide instant access to community safety resources.
Proper Use of 911
The 911 system is often abused. Some abuse is intentional, but quite often it comes from misunderstanding. We want all callers to understand the basics, so as not to burden the system with inappropriate and accidental calls. How to use 911:
911 is for reporting EMERGENCIES; where there is an IMMEDIATE threat to life, health or property. Police and fire departments have non-emergency numbers for all other calls.
Proper 911 Usage:
- Reporting situations that requires a police officer at the scene including:
- Assaults
- Traffic Accidents
- Burglary Reports
- Property Damage
- Parking Complaints
- Ordinance Violations
- Requesting an ambulance for medical assistance.
- Reporting fire, smoke or fire alarm.
- Reporting a crime in progress.
- Reporting suspicious or criminal activity. (shouts for help, glass breaking, vehicle or person that does not appear to belong in neighborhood, alarms).
Examples of Improper 911 Usage:
Please do not dial 911 to inquire about
- Local event Information
- The status of persons under arrest
- Questions about Impounded vehicles
- Ordinances
- Questions about laws
When to use non emergency #s:
- Ask for information regarding the status of a report or investigation.
- Ask for information regarding a city ordinance.
- Talk with a specific officer or employee of the department.
- Information regarding a person who is under arrest.
- Inquire about impounded vehicles or animals.
- Request a copy of a police report.
If you dial 911 by accident, DO NOT hang up!
We are REQUIRED to callback every 911 “hang-up”. When we call back if no one answers a police response will be sent to determine if in fact there is an emergency.
If you dial 911 by accident, DO NOT hang up! When the Dispatcher answers, advise the dispatcher that you misdialed and be prepared to confirm your phone number and location. By staying on the line and advising us that you misdialed, it saves us precious time calling your number back, whether at your home, a business, a hotel, or a cell phone.
Calling from your cell phone
Please understand that when you call from your cell phone, no address information is automatically provided to our dispatchers.
School Safety
Motorola will release this safety program nationwide!! We are the first dispatch center to offer this service and Chagrin Falls School District is the first school to take advantage of the program.
Chagrin Valley Dispatch Center Awarded Federal Grant
The Department of Homeland Security, and the Federal Emergency Management Agency (FEMA) have awarded the Chagrin Valley Dispatch Center $784,050.00 in one of the largest local grant awards in recent history. The grant award was administered through the Orange Village Fire Department and utilizes funds in the Assistance to Firefighters Grant Program also known as AFG. The grant award will require a 10% share for all purchases. These shared funds will be assumed by all member communities that belong to the recently formed regional dispatch center located in the University Hospitals Bedford Medical Center.
National Top Ten
Chagrin Valley Dispatch is number 2 in the nation! See the top ten list of dispatch centers in the United States.
COG Meeting
Wednesday, June18th, 2025 – 3:00pm
Solon City Hall
Overnight Parking
Add your location and vehicle information to avoid being ticketed.
FLPR System Policy
Learn about the Cuyahoga County / Ohio Homeland Security Region 2 Automated License Plate Recognition System Policy.
Job Openings
Chagrin Valley Dispatch is an equal opportunity employer.
Our dispatch center has positions available:
